FAQs

 If you are experiencing issues with the website, please contact us directly at info@omertajewelry.com with HELP in the subject line. We will try to respond to those emails first and as quickly as possible.


Here are a few Frequently Asked Questions and answers:

Q: Can I group items and only pay once for shipping?

A: Yes. Our shopping cart will automatically detect how many items you have and will apply the appropriate charge for the amount ordered as detailed below: Shipping and Handling charges include packing, handling, postage costs and package materials.

  • $7.00 first item
  • $2.00 each additional item

Invoice/Tracking Numbers

Customers will receive an email invoice with their order information after the purchase/transaction is complete. Once the shipping label is produced to ship the package, the customer will get another email with the tracking # for their order. It may take 1-3 business days for UPS/USPS to update their tracking system with accurate package location/status information.

Q: What is your return policy?


A: As stated at the time of order, ALL TODAY SHOW SALES ARE FINAL SALES. NO RETURNS NO EXCHANGES.

Q: Did you get my order? I didn't get any emails or anything to confirm my purchase.

A: If you did not receive an email invoice with details of your transaction, please contact info@omertajewelry.com right away so we can determine if your order is in the system or not. Sometimes a typo in your email address can cause this issue, but better safe than sorry. Contact us to check it out for you.